How Absolute Logic Keeps Remus Group Compliant & Productive
Mortgage Brokerage | ~12 Employees
Executive Summary
IT is foundational to the work Remus Group does. Every deal it closes depends on technology, while each year brings evolving cybersecurity and regulatory obligations, which is why the right IT partner is essential. The brokerage needed one that could manage both its compliance and its technology while respecting its modest budget. Since choosing Absolute Logic, Remus Group has consolidated its entire IT operation under one provider and stopped worrying about audits. Today, the firm relies on Absolute Logic to handle its cybersecurity compliance, manage its email and systems, and respond immediately whenever a tech problem threatens to halt the business.
Meet Remus Group
Remus Group is a mortgage brokerage that handles far more than a typical residential shop. From its single office it originates residential loans across New York, New Jersey, Pennsylvania, and Florida, and it arranges commercial financing nationwide, from SBA and CMBS loans to business lines of credit and even the occasional yacht. Tom Tsatsaronis, the CEO of Remus Group, leads a lean operation of about twelve people, built around a single in-house processor and a roster of assignment-based independent contractors.
That lean structure is exactly why technology and compliance matter so much. The entire business runs on email and other online systems, and as a licensed mortgage brokerage, the firm must document its cybersecurity compliance to state banking departments every year, leaving no room for failure when it comes to IT.
Choosing an Experienced Compliance Partner on a Small Firm's Terms
Remus Group's IT support arrangement evolved as the business did. In its early years, a friend handled technical support as a favor, but he could not keep pace with the firm's growing needs. That's why Remus Group moved to a professional provider.
As New York's cybersecurity requirements began reshaping the industry, Remus Group needed a provider that understood not only technology, but how those new requirements applied to mortgage companies as well. Absolute Logic was among the first few technology providers serving the industry to develop cybersecurity and compliance solutions around the new regulations. Remus Group considered its options, spoke with Al Alper, and chose Absolute Logic, a decision that has paid off ever since.
“It's been a great experience. Al understands that we're on the smaller side, and he tries to accommodate what's required of us, while also understanding budget concerns and recommending what's necessary,” Says Tom
For a small brokerage, meeting increasingly complex cybersecurity requirements means balancing what regulators expect with what the business realistically needs and can support. Remus Group found a partner that understands both: Absolute Logic recommends what is genuinely necessary to meet the firm's needs and obligations rather than selling more technology than the business requires.
Tom Tsatsaronis
CEO of Remus Group
Compliance Without the Legwork
As a requirement of the work it does, Remus Group must document to state banking departments each year that it meets cybersecurity requirements. Absolute Logic handles this for them, identifying what the firm is subject to, performing the cybersecurity work, and monitoring systems on the firm's behalf.
This arrangement frees Tom from having to research regulations on top of running the business. Absolute Logic tells the firm which requirements apply, identifies any technology or cybersecurity changes needed to meet them, performs the underlying work, and provides ongoing updates for the organization to review. When auditors come calling, Absolute Logic is there to manage the IT and cybersecurity portions of the process.
“We've been audited by New York and Pennsylvania, and when we needed certain things related to our cybersecurity, Al has been right there to help. We say we need ‘XYZ’, and within minutes, we have what we need to provide to the compliance auditors.”
Being audited by a banking department is routine in this industry, but that doesn't mean compliance is easy for a small firm to handle on their own. Having what auditors request produced within minutes turns what could be a high-stress review into a manageable, routine process for Remus Group, all thanks to Absolute Logic.
One Provider for Everything, Including a Smooth Email Migration
Because Absolute Logic already handled their compliance and other IT tasks, Remus Group soon began calling the team whenever email problems came up. Absolute Logic would join calls with the firm's email vendor at the time, and speak on the firm's behalf.
“We would call Absolute Logic, and they would get on the phone with us and our provider to translate the IT language, because on our own we never understood what our previous provider was saying. They would speak on our behalf, the two IT guys would talk to each other, and the problem would get resolved.”
Eventually, it became clear that keeping a separate email provider made little sense for Remus Group. When Absolute Logic flagged that Microsoft would soon stop supporting the setup the firm was using, Remus Group decided to consolidate, and the team migrated the firm to Microsoft 365 and brought its email under Absolute Logic's management. Now the firm receives a daily summary of blocked spam to review, and routine issues are typically resolved within an hour of a service request.
The value of consolidation is about more than convenience. With one accountable partner instead of a chain of vendors pointing at each other, Remus Group spends less time translating problems and more time closing loans.
Immediate Help When Email Goes Down
In a business where everything arrives by email, an outage is not just an inconvenience but an outright work stoppage. Remus Group treats any tech issue as urgent, and Absolute Logic responds in kind.
That responsiveness has extended beyond the firm's own systems. When the building's Internet service provider caused an issue for their systems, Absolute Logic got on the phone directly with the building's technicians and walked them through the checks needed to isolate the problem.
No matter who is responsible for the problem, Remus Group knows that getting it fixed is simply a matter of calling Absolute Logic. With no internal IT of its own, a lean firm like this lives or dies by that certainty, which is what keeps a technical issue from becoming a business emergency.
“Our whole business is online and runs on email, so if email goes down, that is a crisis. That's just a phone call to Absolute Logic; they immediately get on with you and get to work. We've never had them say ‘sorry, it's after hours’.”
The Results
Since partnering with Absolute Logic, Remus Group has consolidated its technology under one accountable partner and turned compliance and IT from worries into non-issues. The engagement has delivered results across compliance, continuity, and day-to-day operations.
Compliance Expertise From the Beginning
Partners with a technology provider that was among the first in the mortgage industry to develop cybersecurity and compliance solutions, bringing that experience to the evolving needs of a 12-person brokerage.
One Accountable Partner for All Things IT
Consolidated its technology under a single accountable provider, eliminating a separate email vendor and the confusion of coordinating between companies that pointed at one another.
Sophisticated Compliance on a Small-Firm Budget
Gets the cybersecurity and compliance support its regulatory obligations demand while Absolute Logic scales recommendations to the needs and budget of a twelve-person brokerage.
Business-Critical Email Kept Reliable and Secure
Migrated its hosted email to the Microsoft 365 platform without disruption, and now has it actively managed, including a daily summary of security measures taken for review.
Confident Compliance Without the Legwork
Meets its annual cybersecurity documentation requirements to state banking departments without the owner having to research regulations, since Absolute Logic identifies and performs the work.
Fast Fixes, Minimal Downtime
Gets routine service requests resolved within about an hour and urgent problems handled immediately, so the systems the business depends on are rarely down long.
Audits Cleared Without a Scramble
Cleared cybersecurity audits by New York and Pennsylvania with the documentation auditors requested produced within minutes, turning a high-pressure review into a manageable, routine process.
One Call, No Vendor Finger-Pointing
Gets every issue driven to resolution regardless of source, including a building Internet fault that Absolute Logic diagnosed by working directly with the building's own technicians.
Why Remus Group Recommends Absolute Logic
Asked whether he would recommend Absolute Logic to a peer, Tom does not hesitate. He points to the same balance of responsiveness and budget-awareness that first won the firm over.
“They are quick to respond, and they work with you on both your needs and your budget and make those two things work. I'm a perfect example of why you should use Absolute Logic, because if you leave me with a computer and there's an issue, I don't know where to begin. I speak English to Absolute Logic, and they translate it into whatever they need and get the job done.”
His point is one many small-business owners will recognize. Not everyone has the time or inclination to be an IT expert; for Remus Group, the value of Absolute Logic is as a partner that turns plain-English problems into solved ones, every single time.
“We've never had them say 'sorry, it's after hours'.”
How Absolute Logic Can Help
Whether you’re preparing for regulatory audits, strengthening cybersecurity, modernizing critical systems, or looking for a technology partner you can trust, Absolute Logic helps organizations reduce risk, improve resilience, and focus on what they do best.
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