How Absolute Logic Modernized DML Mortgage's Technology and Eliminated Its IT Burden
Mortgage Brokerage | 8 States | ~18 Employees | 38+ Years in Business
Executive Summary
When the IT provider it had trusted for over twenty years began to falter, DML Mortgage needed a partner that understood the demands of a licensed mortgage brokerage: dependable systems, responsive support, and confidence in its compliance program. Since bringing on Absolute Logic within the past year, DML has moved its network to the cloud, strengthened its security, and simplified the way its team gets technical support.
Today, the brokerage relies on Absolute Logic to keep its core systems running, resolve issues quickly, protect sensitive borrower information, and maintain the policies, documentation, and security awareness that its multi-state regulatory obligations demand.
Meet DML Mortgage
DML Mortgage is a mortgage broker that has been in business for more than thirty-eight years, operating from a single office in Yorktown Heights, New York. The firm is licensed across eight states (New York, New Jersey, Connecticut, Pennsylvania, Florida, North Carolina, South Carolina, and Georgia) and its team of roughly eighteen staff members includes loan officers, processors, underwriters, and an office manager. Vivian Pozo, a business development assistant at DML Mortgage, works with Absolute Logic's team regularly.
Like any mortgage brokerage, DML runs on a handful of systems it cannot afford to lose, chief among them the Calyx Point Loan Origination system it uses every day. At a mortgage broker, technology is a critical part of closing loans; when the network or core systems stall, loan officers and processors cannot do their work. Reliable, responsive IT is what keeps that pipeline moving.
David Lichtman, President DML Mortgage and Nora Berisha Loan Officer at the 2023 Home, Lifestyle & Family Show - Jefferson Valley Mall
When a 20-Year IT Relationship Stopped Working
DML's previous IT company had served the firm for more than twenty years. But, as its systems began to become less reliable, a relationship that once worked well was no longer providing the dependability that a busy mortgage brokerage needed.
The firm's president, David Lichtman, first encountered Absolute Logic when founder Al Alper spoke at an industry conference. DML signed on not long afterward.
A Smooth Move to the Cloud During a Provider Switch
One of Absolute Logic's first priorities was moving the brokerage off its aging on-site network. Absolute Logic's team handled the migration to the cloud, working after hours and even on weekends to stand up the new environment and put the necessary security systems in place, all while transitioning the firm off its former provider.
“We had an on-site network that they worked on after hours and weekends to get the new system up on the cloud. They were very efficient with the transition from the old company, and with setting up our MFA. It was a big project that they handled, and everything went smoothly.” says Vivian
A botched IT transition can cost a brokerage like DML days in lost production. Getting the move done cleanly allowed DML to modernize its infrastructure and tighten its security without sacrificing the working hours its loan officers depend on.
vivian pozo
Business Development Assistant
at DML Mortgage,
IT Support That Keeps Loan Officers Productive
Day to day, the value Absolute Logic provides shows up in how quickly small problems disappear. When someone at DML needs help, they call Absolute Logic's team or send an email. A ticket is generated, and the issue is resolved, often on the spot. While Vivian has a familiar, primary contact for support at Absolute Logic, she is quick to credit the wider team. What stands out to her is the combination of speed and approachability.
When a loan officer cannot afford to lose an afternoon to a computer problem, that kind of fast, friendly resolution keeps the whole office moving. For a small team, even minor technology problems can quickly become productivity problems. With Absolute Logic handling them, they don't become DML's problems to manage.
“The support process is incredibly simple, and a joy actually, because the team is amazing, We make a phone call or send an email, they generate a ticket, and everything just gets taken care of."
Meeting Multi-State Compliance Requirements With Minimal Effort
As a licensed mortgage broker operating across eight states, DML faces a long list of regulatory requirements, with New York's among the most demanding. Absolute Logic manages DML's ongoing audit readiness across each of those jurisdictions, taking much of that weight off the firm.
The team keeps DML's policies and procedures on a secured system that protects sensitive information, generates the required documents, and has employees read and sign off on them, with everything tracked centrally. It also runs ongoing security awareness for the staff, including monthly reporting on who opens simulated phishing emails, as well as running short training sessions on the latest scams.
“There's a slew of New York State requirements, and they've made sure we meet all of them. Our policies and procedures are all on their secured system, our employees read and sign off, and everything is tracked."
Maintaining compliance is not optional for a mortgage broker handling borrowers' sensitive financial data; managing the firm’s compliance manually is both time-consuming and error-prone. Having the documentation, sign-offs, and security training handled in one place, all overseen by Absolute Logic, lets DML meet its obligations while keeping its people focused on originating and closing loans.
The Results
Since partnering with Absolute Logic, DML Mortgage has:
Technology the Business Can Rely On
Left behind an IT provider whose systems had begun failing, so the brokerage can once again rely on its technology to perform every day.
IT Problems That Don’t Become Productivity Problems
Returns its people to work quickly when something goes wrong, since a short call or email brings an immediate fix rather than a lasting interruption.
Confident Compliance Across Eight States
Stays audit-ready across all eight licensed states, with required policies, documentation, and employee sign-offs maintained and tracked in one place rather than chased manually.
A Major IT Transition Without Business Disruption
Changed IT providers, migrated from an aging on-premises network to the cloud, and implemented MFA after hours and on weekends, so DML didn't lose a single business day.
Stronger Protection for Sensitive Data
Added multi-factor authentication and strengthened security around the systems containing sensitive borrower and company information.
Employees Better Prepared for Cyber Threats
Reduced the risk of a costly scam by keeping staff trained against phishing, with monthly reporting on how employees respond to simulated attacks.
More Time to Focus on Business
Freed the office from managing technology day to day, from placing computer orders to logging issues, so staff can spend their time on the business instead.
Why DML Mortgage Recommends Absolute Logic
Even less than a year into the relationship, Vivian's recommendation is unqualified. Asked whether she would point a peer toward Absolute Logic, she does not hesitate.
“The answer is absolutely yes. I would tell them about our experience, how efficiently the team works and how the systems just work. Everything is a simple process, and it's always a pleasure to have somebody pick up the phone on the other end who is super nice."
That combination of reliable technology and real people who answer the phone is exactly what a lean mortgage office needs from an IT partner. For DML, technology has become something the team can depend on rather than something it has to manage. It is why DML sends its peers to Absolute Logic without reservation.
How Absolute Logic Can Help
Whether you’re preparing for regulatory audits, strengthening cybersecurity, modernizing critical systems, or looking for a technology partner you can trust, Absolute Logic helps organizations reduce risk, improve resilience, and focus on what they do best.
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