How Absolute Logic Keeps Elevate Teams Secure and Compliant Through 10x Growth
Insurance Staffing | ~500 Team Members | Growth ~10x Since Partnering With Absolute Logic
Executive Summary
Serving property and casualty insurance agencies means meeting the cybersecurity expectations of some of the most highly regulated businesses in the country. As a third-party service provider with access to client systems and data, Elevate Teams needed a security program its insurance-agency customers could trust, and an IT partner that understood those clients' regulatory obligations, not simply technology in general. After evaluating several providers, the company chose Absolute Logic for its deep expertise in the insurance industry and its understanding of the cybersecurity requirements affecting insurance businesses nationwide.
Since then, Elevate Teams has grown roughly tenfold, from approximately 50 people to some 500, while maintaining the security and compliance standards its insurance clients expect. Through all of that growth, it has never had to delay a client onboarding because of an IT problem.
Meet Elevate Teams
Elevate Teams sources and hires top-tier talent across Latin America, trains them for four weeks in insurance fundamentals, and places them as bilingual virtual assistants with insurance agencies across the United States. The company is highly selective, drawing 5,000 to 7,000 applicants a month, bringing 50 to 70 into training, and graduating only about half, before a dedicated matchmaking process pairs each successful candidate to an agency by skills, pace, and personality. Dominic Piccirillo, co-founder of Elevate Teams and a former property and casualty insurance agency owner, helped build the company on that model.
That scale brings real responsibility. With roughly 500 people in its network working with insurance agencies across the country, Elevate Teams is a third-party service provider to businesses that must protect sensitive information and oversee the security of the vendors they rely on. Elevate therefore has to demonstrate that its own cybersecurity practices meet or exceed the standards its regulated clients are required to maintain.
Choosing a Partner Who Understands Insurance Compliance
When Elevate Teams set out to secure its systems, generic IT support was never going to be enough. Its insurance-agency clients operate under cybersecurity requirements that vary by jurisdiction, and those obligations extend to how they evaluate and oversee third-party service providers like Elevate Teams. To serve those clients confidently across the country, Elevate needed a security program capable of satisfying those expectations.
"We had looked at several other providers to help us gain compliance, but ultimately we landed on Al Alper because of his expertise within the insurance industry and his work hand in hand with regulatory bodies like New York DFS and NAIC. Having someone who specialized in the industry we were in, who understood exactly what our needs were and could keep us compliant while protecting our customers data, was paramount to us." -Says Dominic.
That distinction carries real weight in insurance. An agency's cybersecurity responsibilities do not stop at its own network; they extend to the third parties entrusted with its systems and information. Elevate Teams therefore needed more than a secure network; it needed to be a vendor its regulated clients could confidently rely on. Choosing a partner already fluent in that environment meant Elevate Teams did not have to teach its IT provider the insurance business first.
DOMINIC PICCIRILLO
Co-founder of Elevate Teams
Scaling 10x Without IT Becoming a Bottleneck
Since signing on with Absolute Logic three to four years ago, Elevate Teams has grown from roughly fifty people to around five hundred, the kind of expansion that strains any company's systems. Absolute Logic provides and oversees the security platforms the company runs on, including Sophos, keeping them stable as headcount climbs.
The pressure shows up most at onboarding. When a new agency client needs a placed assistant working on a tight timeline, sometimes within days, Elevate Teams has to move quickly, and the supporting technology has to keep pace.
"We've never had to delay an onboarding or a project because of IT issues, which, as a business owner, is incredibly valuable, especially when it comes to the client experience."
"There have been several times where a client said, 'Hey, I need someone to start in two days, can you set it up that quickly?. We've had to drop everything to get that person set up and running, and Absolute Logic has been super helpful and responsive."
Never delaying an onboarding sounds modest until you weigh what rides on it. A delayed start is a client's first impression gone wrong and a new hire left waiting, so an IT partner that reliably absorbs last-minute demands protects the two relationships Elevate Teams values most: the client and the placed team member.
Security Built Around the Needs of the Business
As Elevate Teams has grown, Absolute Logic's role has gone beyond supplying cybersecurity tools. The team first looks at what the business is trying to accomplish, the information it needs to protect, and the risks created as operations grow, then recommends the security technology needed to support those goals.
That approach matters to a fast-growing company. Security has to scale with the business without becoming an obstacle to it, which means choosing technology because it solves a defined risk, not simply because another product can be added to the stack.
The Results
Since partnering with Absolute Logic, Elevate Teams has scaled roughly tenfold while keeping its security and compliance aligned with the demands of the insurance industry. The engagement has delivered results across compliance, growth, and day-to-day operations:
Scaled 10x Without IT Constraints
Grew roughly tenfold, from about fifty people to around five hundred, without its technology or security becoming a constraint on that expansion.
Insurance Compliance Expertise Across All 50 States
Works with a partner that understands the cybersecurity and third-party requirements affecting insurance businesses nationwide, including NYS DFS and state implementations based on the NAIC Insurance Data Security Model Law.
No Onboarding Delayed by IT
Has never delayed a client onboarding or project because of an IT issue, even when a new agency needed a placed assistant working within days.
An Industry Expert, Not a Generalist
Works with a partner that understands the specific cybersecurity requirements facing insurance agencies and what those requirements mean for third-party service providers like Elevate Teams.
A Security Program Insurance Clients Can Trust
Maintains cybersecurity standards designed around the requirements facing insurance agencies nationwide, helping Elevate meet the third-party security expectations of its regulated clients.
Security Built Around Sensitive Data
Uses security platforms selected and managed around the sensitive information, distributed workforce, and insurance-industry requirements inherent in Elevate Teams' business model.
One Less Thing to Manage
Gets responsive technology and security support without adding another operational burden to a leadership team focused on growth and client experience.
Why Elevate Teams Recommends Absolute Logic
Asked whether he would recommend Absolute Logic to a peer, Dominic does not qualify it. What he values is not a single service but a way of working that starts with the business rather than the technology.
“We would definitely recommend them.” -Dominic
“They look at the overall scope of what you're trying to achieve, understand the business and its risks, and then supply the products to secure your tech stack, your customers, and your employees. They're always very responsive, and whenever we need something, they're there for us.”
That order, business first and products second, is what a scaling company needs. Instead of selling tools for their own sake, Absolute Logic maps its recommendations to what Elevate Teams is trying to achieve and the risks it faces, which is why, even after growing roughly tenfold, Elevate Teams continues to count Absolute Logic among the partners it trusts.
How Absolute Logic Can Help
Whether you're preparing for regulatory audits, supporting a 24/7 operation, migrating critical systems to the cloud, or looking for a trusted technology partner, Absolute Logic helps organizations reduce risk, improve resilience, and focus on what they do best.
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